Best practice: A tool or a crutch?

I wrote this post 6 years ago.  It is still true today.  Management consultants use the phrase “best practice” often.  Perhaps too often. You will see that magical phrase mentioned numerous times in white papers and research on these websites: Boston Consulting...

Consulting tip: How to make a good survey

Consultants should use surveys more often They are cost-effective, seemingly impartial, easy to use, and provide data in the “touchy and feel-y” areas where data might be hard to find, collect, or quantify. Bain, PWC, BCG, Deloitte all use surveys; see the...

Metrics are important, and also over-used

Metrics are everywhere As a consultant, we are in the business of quickly understanding business problems, proposing solutions, and measuring results. Metrics are a necessary evil of any project. The classic continuous improvement methodology DMAIC depends on M...

Why consultants love best practices

Magical phrase, “best practices” Management consultants use the phrase “best practices” often. Perhaps too often. You will see that magical phrase mentioned numerous times in white papers and research on these websites: Boston Consulting Group,...