by Consultant's Mind | Consulting
Clients pay $ millions for recommendations Management consultants are not cheap. Yes, consulting bill rates are high, AND a lot of client energy goes into rallying the client organization for kick-off meetings, focus groups, interviews, working sessions, status...
by Consultant's Mind | Consulting
What do consultants do? This seems like such a basic question – and yet, if you ask the parents of most management consultants – mom and dad would find it a bit difficult to explain what their son/daughter did every week. They might be scratching their...
by Consultant's Mind | Consulting
This makes sense. . . Have you ever gone to a fancy restaurant and left disappointed? Of course. Expectations were probably TOO HIGH, and the food and service were good, but not THAT GOOD. As consultants, we are in the client satisfaction business. Happy clients =...
by Consultant's Mind | Consulting
It’s easy to say YES. Perhaps too easy. When the client asks for something – new research, some ad-hoc analysis, an extra workshop – it usually seems like a reasonable request. After all, they pay the bills and shouldn’t they get the most out...
by Consultant's Mind | Fun
23 consultants were in a restaurant. . . The leadership team of our consulting practice were enjoying wine and canapes. (Yes, consultants eat well). My buddy and I were talking and when we looked out the window into the January Chicago night, someone was staring...
by Consultant's Mind | Team
Professional services is about people That should come as no surprise, of course. Clients pay our salary. There is no real “equipment” that we are operating. It’s just a lot of smart people, trusting each other, and working together. Simple. Yes, we...
by Consultant's Mind | Consulting
Client executives are busy Sometimes it takes weeks to get on a client’s calendar. Yes, that’s even AFTER they’ve hired you to do work. Get time when you can Some of the best conversations you have with clients are the ones on the way back from...
by Consultant's Mind | Consulting
This is what consultants should be thinking. This is what consultants should be demonstrating through their work. When you have earned the right, say these words: I am here to make you successful There are all kinds of people in this world – selfish, petty,...
by Consultant's Mind | Consulting
Consultants, lawyers, accountants bill for their time For good or bad, the traditional time and expense way of billing still prevails. This means that your time is valuable to you (as a professional) and to the client (as an expense). Every hour that you bill, the...
by Consultant's Mind | Consulting
Save face This is a simple concept that is critical for consultants and sales people to understand. Never put your client in a situation where you are directly and publicly disagreeing with them. Never box them into a corner where they might be ashamed of the...
by Consultant's Mind | Consulting
We are in the influence business Just like anyone who sells services to clients – markers, bankers, consultants, dentists, plumbers – we influence clients to do things we think is in their best interest. It’s harder than it sounds because: We are...
by Consultant's Mind | Consulting
“It Depends” This is a phrase you hear a lot in both business school and management consulting. As weird as seems, it is often the best short-answer to give a client. A boring half-answer? To some this may come across as timid or mentally lazy. As if...
by Consultant's Mind | Consulting
It’s easy to say YES When the client asks for something – new research, some ad-hoc analysis, an extra workshop – it usually seems like a reasonable request. After all, they pay the bills and shouldn’t they get the most out of their...
