by Consultant's Mind | Consulting
Gap analysis sounds fancy. . . Gap analysis is exactly what is sounds like – figuring out how far you are from a particular goal or target. Consulting firms do this all differently. It takes many forms, but is super common. In fact, I can’t think of any...
by Consultant's Mind | Consulting
Lean. Toyota Production System These are words and concepts that any business person should readily know and understand – even if you are not an operations consultant. Process improvement initiatives built on these concepts take out billions of dollars of waste...
by Consultant's Mind | Consulting
Lots of clients, not all the same Let’s agree that there are a lot of different people on the client side. Some are doing the work, while others are only curious. When you have more than a handful of people involved, it’s very easy to get confused and make...
by Consultant's Mind | Learning
Poka-Yoke This is a the Japanese phase for “mistake-proofing.” Basically, you design things so well and people cannot help but use them correctly. It prevents errors by design. Basically, awesome and practical design. An everyday example of this is that...
by Consultant's Mind | Consulting
Sigma You will hear about this a lot in operations consulting. It is the idea that a process is very consistent and repeatable. Six sigma means there are only 3.4 defects per 1 million units. Essentially, it is almost perfect. Motorola coined the term in the 1980s...
by Consultant's Mind | Consulting
This is the most important thing you need to know as an operations consultant. Bold statement I know, but Lean is so pivotal and fundamental, it precedes other concepts I M H O. Lean cannot be overstated. Lean is a philosophy of management, corporate culture, set of...
by Consultant's Mind | Consulting
Messy processes everywhere SIPOC is not a nice sounding acronym, but it’s a useful way to think through problems. Clients often present consultants with complex processes that seemingly don’t have a start or a finish. They go on-and-on. They are...
by Consultant's Mind | Learning
DMAIC Ask any consultant, and I mean ANY consultant (strategy, process, IT) and they will know what DMAIC stands for. It is an abbreviation for Define, Measure, Analyze, Improve, Control. It is a tool often used in process improvement projects. I am not a fan of...
